The management of Gatwick Airport, in the London region, has apologized to a quadriplegic passenger who was left for more than an hour on a plane after landing while awaiting assistance. It is the second case of its kind to have repercussions in the country in less than two weeks.
Victoria Brignell, 45, was returning home on a British Airways flight from Malta on Saturday 4 June. After landing, the passenger waited for 90 minutes for airport agents to bring a wheelchair to help her get around. In England, airport staff have a responsibility to help people with disabilities on and off planes.
According to Brignell, in an interview with the British newspaper Daily Mail , shortly after she landed, the airline’s staff went to her and said they were sorry, but the people who were supposed to help her off the plane wouldn’t be there for the next 50 minutes. minutes. “Time passed and I was told it would be another half hour. In the end, I was waiting an hour and 35 minutes.”
Other passengers waiting to board the aircraft for the next flight also experienced delays as they were unable to board until Brignell was assisted. Brignell was only able to disembark with the help of airline employees, although they were not responsible for attending.
With the repercussion of the case, a spokesperson for Gatwick apologized to the passenger on Twitter. “The treatment received at the airport was unacceptable and I would like to offer our sincere apologies to Victoria” . The person in charge of assistance at the airport also said he will speak privately with the victim. “We will contact her privately to offer our apologies. The airport is investigating the incident with priority.”
In the early hours of May 26, Daryl Tavernor, 33, accused the management of Manchester Airport, also in England, of having left him unattended for more than two hours on a plane that had just landed. The man, who has muscle atrophy, was only rescued after his caregiver managed to call the police, who helped them get through border control.
The airport accused the third-party company responsible for the failure. He also claimed that the crisis experienced by European aviation in recent weeks contributed to the dramatic situation experienced by the passenger.
— Sonia Sodha (@soniasodha) June 4, 2022